Telstra hikes fee for customers paying over the counter at Australia Post
Telstra will more than double what it charges customers who choose not to pay their bills electronically. From May 20 the telco will bump, from $1 to $2.50, the fee imposed on customers who pay over the counter at Australia Post, in Telstra’s own stores or by cheque. The fee will apply to every payment and is on top of the $2.20 charge for those who receive their bill in the mail. Watch the latest News on Channel 7 or stream for free on 7plus >> Telstra, which was forced to scramble to correct major outages across the country earlier this week, defended the move, arguing it is not alone in charging customers this fee and said it had been in place for years. “The rate we charge our customers is still lower than what we get charged to accept these payments,” a spokesperson for Australia’s largest telecommunications company said, adding customers could avoid these fees by making the switch to electronic billing. Fee exemptions Another way to avoid the fee is via an exemption, whi...