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Samsung customers who paid to fix a software update glitch in their smartphones are entitled to refunds, the tech giant says. The Australian arm of the world’s largest smart phone maker confirmed on Wednesday it was investigating claims a software update is causing some handsets in South Australia to malfunction. The phones reportedly stopped working, only showing the Samsung logo. Watch the latest News on Channel 7 or stream for free on 7plus >> A spokesperson said the issue appeared to be confined to South Australia. “Samsung has received reports from customers of an issue when updating their phones,” the company said on Wednesday. “At this time, these reports are from customers based in South Australia only. We are continuing to investigate this matter.” A software update rendered some Samsung smartphones unusable. Credit: AP Adelaide tech consultant Richard Pascoe said he had heard of customers paying between $40 and $80 to fix their phones. “Samsung, according to the sto...

Samsung has revealed why some of its smart phones became locked during a software update earlier this month, showing only the company logo on screens and leaving owners fearing their data had been wiped . The Australian arm of the company has said it will release a revised software update within weeks after a “small number” of customers “primarily in South Australia” were affected. “Following the release and installation of Android 13 update to Samsung devices that had been on Android 11, a small number of phones were locked in ‘boot mode’,” the company said. Watch the latest News on Channel 7 or stream for free on 7plus >> A spokesperson said the glitch only impacted phones that used Android 11 and had a third-party application installed. It’s understood the application in question is primarily used in South Australia. 7NEWS.com.au asked Samsung for clarification on the exact third-party application but is yet to receive a response. Adelaide tech consultant Richard Pascoe s...