Samsung reveals cause of major glitch that wiped photos and contacts from phones
Samsung has revealed why some of its smart phones became locked during a software update earlier this month, showing only the company logo on screens and leaving owners fearing their data had been wiped . The Australian arm of the company has said it will release a revised software update within weeks after a “small number” of customers “primarily in South Australia” were affected. “Following the release and installation of Android 13 update to Samsung devices that had been on Android 11, a small number of phones were locked in ‘boot mode’,” the company said. Watch the latest News on Channel 7 or stream for free on 7plus >> A spokesperson said the glitch only impacted phones that used Android 11 and had a third-party application installed. It’s understood the application in question is primarily used in South Australia. 7NEWS.com.au asked Samsung for clarification on the exact third-party application but is yet to receive a response. Adelaide tech consultant Richard Pascoe s...